To correct this problem, purchase a cartridge with the correct region that matches the printer region, or purchase a worldwide cartridge.
Worldwide or Undefined region
North America (United States, Canada)
European Economic Area, Western Europe, Nordic countries, Switzerland
Rest of Europe, Middle East, Africa
Australia, New Zealand
Note: To find the region settings of the printer and print cartridge, print the Print Quality Test Pages. From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages.
Need a replacement print cartridge? Find out which part number to purchase.
This guide lists the sources of information for your printer, from setting it up to troubleshooting its problems.