Missing or unresponsive toner cartridge

Step 1

1. Open the front door.



2. Remove, and then insert the toner cartridge.

Is the toner cartridge missing or unresponsive?

Go to step 2.

The problem is solved.

Step 2

Check if the printer is using a genuine and supported Lexmark toner cartridge.

Note:  If the toner cartridge is not supported, then install a supported one.

Is the toner cartridge missing or unresponsive?

Contact customer support.

The problem is solved.