Text or images cut off

Step 1

1. Check if the printer is using a genuine and supported Lexmark toner cartridge.

   Note:  If the toner cartridge is not supported, then install a supported one.



2. Print the document.

Is the text or image clipped?

Go to step 2.

The problem is solved.

Step 2

1. Remove, and then insert the imaging unit.

   Warning—Potential Damage:  Do not expose the imaging unit to direct light. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.



2. Print the document.

Is the text or image clipped?

Go to step 3.

The problem is solved.

Step 3

1. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog.

   Notes:

   • Make sure that the setting matches the paper loaded in the tray.
   • You can also change the setting on the printer control panel. From the home screen, touch Settings > Paper > Tray Configuration > Paper Size/Type.


2. Print the document.

Is the text or image clipped?

Go to step 4.

The problem is solved.

Step 4

1. Replace the imaging unit.



2. Print the document.

Is the text or image clipped?

Contact customer support.

The problem is solved.