Vertical dark streaks with print missing

Step 1

1. Remove the printhead wiper, and then clean the printhead lens.



2. Print the document.

Do vertical dark streaks with missing images appear on prints?

Go to step 2.

The problem is solved.

Step 2

1. Remove, and then insert the imaging unit.

   Warning—Potential Damage:  Do not expose the imaging unit to direct light. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.



2. Print the document.

Do vertical dark streaks with missing images appear on prints?

Go to step 3.

The problem is solved.

Step 3

1. Check if the printer is using a genuine and supported Lexmark toner cartridge.

   Note:  If the toner cartridge is not supported, then install a supported one.



2. Print the document.

Do vertical dark streaks with missing images appear on prints?

Contact customer support.

The problem is solved.