Missing one full color plane on the printout check

Issue description

When printing, the printouts depict one color missing over the entire width and length on the output. It could either be one of the following:

Missing Color Black	Missing Color Cyan
Missing Color Magenta	Missing Color Yellow

Solution

1. Open Door B.

   • For single function printers:
   
   • For multifunction printers:
   


2. Remove the Waste Toner Bottle.

   


3. Unplug green cable.

   


4. Remove the imaging kit. Pull the unit out of the device and set on flat surface.

   
   


5. Remove the toner cartridge then remove the affected color’s developer unit from the imaging kit by pulling the unit out of the imaging kit.

   


6. Reinstall the developer unit.

   


7. Press the pogo pin contact of the affected color to ensure it springs back out.

   


8. Reinstall the imaging kit and plug in the green cable.



9. Insert the Waste Toner Bottle then close Door A and Door B.

   
   


10. Perform a test print and check if the issue persists.