Missing colors

Step 1

1. Make sure to remove all the packing material in the following areas:

   • Inside the printer
   
   • Toner cartridges and imaging unit
   


2. Print the document.

Are some colors missing on print?

Go to step 2.

The problem is solved.

Step 2

1. Remove the color imaging kit.

   Warning—Potential Damage:  Do not expose the color imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the photoconductor drum under the color imaging kit. Doing so may affect the quality of future print jobs.



2. Remove the toner cartridge of the missing color.



3. Remove, and then insert the developer unit of the missing color.



4. Insert the toner cartridge of the missing color.



5. Insert the color imaging kit.



6. Print the document.

Are some colors missing on print?

Contact customer support.

The problem is solved.