Step 1 Check if the printer is not busy processing another print job. Is the printer ready? | Go to step 3. | Go to step 2. |
Step 2 - Wait for the printer to finish processing the other job.
- Remove, and then insert the flash drive.
Does the printer recognize the flash drive? | The problem is solved. | Go to step 3. |
Step 3 Check if the flash drive is inserted into the front USB port. Note: The flash drive does not work when it is inserted into the rear USB port. Is the flash drive inserted into the correct port? | Go to step 5. | Go to step 4. |
Step 4 Insert the flash drive into the correct port. Does the printer recognize the flash drive? | The problem is solved. | Go to step 5. |
Step 5 Check if the flash drive is supported. For more information, see Supported flash drives and file types. Is the flash drive supported? | Go to step 7. | Go to step 6. |
Step 6 Insert a supported flash drive. Does the printer recognize the flash drive? | The problem is solved. | Go to step 7. |
Step 7 Remove, and then insert the flash drive. Does the printer recognize the flash drive? | The problem is solved. | Contact customer support. |