Skip to Content Information Center
Lexmark CS531

Lexmark CS531

Cannot connect the printer to the Wi‑Fi network

ActionYesNo

Step 1

Make sure that Active Adapter is set to Auto.

From the home screen, touch Settings > Network/Ports > Network Overview > Active Adapter > Auto.

Can the printer connect to the Wi‑Fi network?

The problem is solved.

Go to step 2.

Step 2

Check if the correct Wi‑Fi network is selected.

Note:  Some routers may share the default SSID.

Are you connecting to the correct Wi‑Fi network?

Go to step 4.

Go to step 3.

Step 3

Connect to the correct Wi‑Fi network. For more information, see Connecting the printer to a Wi‑Fi network.

Can the printer connect to the Wi‑Fi network?

The problem is solved.

Go to step 4.

Step 4

Check the wireless security mode.

From the home screen, touch Settings > Network/Ports > Wireless > Wireless Security Mode.

Is the correct wireless security mode selected?

Go to step 6.

Go to step 5.

Step 5

Select the correct wireless security mode.

Can the printer connect to the Wi‑Fi network?

The problem is solved.

Go to step 6.

Step 6

Make sure that you entered the correct network password.

Note:  Take note of the spaces, numbers, and capitalization in the password.

Can the printer connect to the Wi‑Fi network?

The problem is solved.

Contact customer support.

Was this article helpful?
Top