Text or images cut off

Step 1

1. Adjust the paper guides in the tray to the correct position for the paper loaded.



2. Print the document.

Is the text or image clipped?

Go to step 2.

The problem is solved.

Step 2

1. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog.

   Notes:

   • Make sure that the setting matches the paper loaded in the tray.
   • You can also change the setting on the printer control panel. From the home screen, touch Settings > Paper > Tray Configuration > Paper Size/Type.


2. Print the document.

Is the text or image clipped?

Go to step 3.

The problem is solved.

Step 3

1. Remove the color imaging kit, and then remove the black imaging unit.

   Warning—Potential Damage:  Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the photoconductor drum under the color imaging kit and black imaging unit. Doing so may affect the quality of future print jobs.



2. Insert the black imaging unit, and then insert the color imaging kit.



3. Print the document.

Is the text or image clipped?

Contact customer support.

The problem is solved.