Gray or colored background

Step 1

1. Depending on your operating system, increase toner darkness from the Printing Preferences or Print dialog.

   Note:  You can also change the setting on the printer control panel. From the home screen, touch Settings > Print > Quality > Toner Darkness.



2. Print the document.

Does gray or colored background appear on prints?

Go to step 2.

The problem is solved.

Step 2

1. Perform Color Adjust.

   From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust.



2. Print the document.

Does gray or colored background appear on prints?

Go to step 3.

The problem is solved.

Step 3

1. Remove the color imaging kit, and then remove the black imaging unit.

   Warning—Potential Damage:  Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the photoconductor drum under the color imaging kit and black imaging unit. Doing so may affect the quality of future print jobs.



2. Insert the black imaging unit, and then insert the color imaging kit.



3. Print the document.

Does gray or colored background appear on prints?

Contact customer support.

The problem is solved.