Step 1  Using the Maintenance Defect Ruler, measure the distance between the repeating defects on the affected color page. Replace the supply item that matches the measurement on the affected color page. Imaging kit - 94.5
mm (3.72
in.)
- 29.9
mm (1.18
in.)
- 23.2
mm (0.91
in.)
Developer unit - 43.6
mm (1.72
in.)
- 45
mm (1.77
in.)
Transfer module - 37.7
mm (1.48
in.)
- 78.5
mm (3.09
in.)
- 55
mm (2.17
in.)
- 28.3
mm (1.11
in.)
Fuser - 79.8
mm (3.14
in.)
- 94.3
mm (3.71
in.)
Print the Print Quality Test Pages.
Do the defects still appear? | Take note of the distance, and then contact customer support or your service representative. | The problem is solved. |