Horizontal light bands

Step 1

1. Check if the printer is using a genuine and supported Lexmark toner cartridge.

   Note:  If the cartridge is not supported, then install a supported one.



2. Print the document.

Do horizontal light bands appear on prints?

Go to step 2.

The problem is solved.

Step 2

1. Remove, and then insert the imaging unit.

   Warning—Potential Damage:  Do not expose the imaging unit to direct light. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.



2. Print the document.

Do horizontal light bands appear on prints?

Go to step 3.

The problem is solved.

Step 3

1. Replace the imaging unit.



2. Print the document.

Do horizontal light bands appear on prints?

Go to step 4.

The problem is solved.

Step 4

1. Turn off the printer, wait for 10 seconds, and then turn on the printer.



2. Print the document.

Do horizontal light bands appear on prints?

Contact customer support.

The problem is solved.