Lexmark CX820
A logged-in user performs a scan to e-mail that results in received messages being forwarded to the recipient's spam folder.
A PE-released version of firmware 030.079 or later, is known to address this specific issue.
Check the printer's current firmware level.
This can be found under Settings > Reports > Device > Device Information > Base.
Contact Lexmark Technical Support and reference this KB topic to request updating to this firmware version.
LEGACY ID: SO8165
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