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Lexmark MC2425

Lexmark MC2425

Unable to Connect to Pharos Blueprint Server Version 4.2.5588 on 2016 Lexmark Products

Affected Products:

Single Function:

C4150, C6160,

CS720, CS725, and CS820

Multi-function: CX725, CX820, CX825, CX860, XC4143,

XC4150, XC4153, XC6152, XC6153, XC8155, XC8160, and XC8163

Issue Description:

The 2016 Lexmark products are unable to connect to an older version of Pharos Blueprint server. When attempting the connection, the printer registers this error:

The connection error registered on the 2016 Lexmark products is a possible compatibility issue that causes inconsistencies and prevents the app to work correctly.

Solution:

Resolution

  1. Check the printer’s current firmware (FW).

    xref_Check_xref

    for steps on how to check the printer's current FW.


    Note:

    If the firmware is already updated, skip Step 2 and go directly to

    Step 3

    .

  2. Update the printer's firmware (FW) to version XX.031.099 or higher.


    Note:
    xref_Download_xref

    for steps on downloading and

    xref_Update_xref

    for steps on updating the FW.

  3. If the printer is still unable to connect to the Pharos Blueprint server, then the app needs to be updated to a version 5.1 or higher.


    Note:

    Please refer to the

    section

    below for steps on how to update Pharos Blueprint server.

How to update Pharos Blueprint server


NOTE:
T

he Pharos Blueprint version 5.2 or later already uses this new database model. Should you need to update the license, proceed with Step 8.

A new database model is being implemented on all Pharos Blueprint app versions. To implement it on Pharos Blueprint version 5.1 or earlier, perform the following steps:

  1. Log in to the Blueprint Analyst server.

  2. Copy this

    BP_5.1orEarlierDeviceModelUpdater.rename_to_exe

    file to a temporary folder or location on the Blueprint Analyst server.

  3. Rename BP_5.1orEarlierDeviceModelUpdater.rename_to_exe to BP_5.1orEarlierDeviceModelUpdater.exe.

  4. Double-click on BP_5.1orEarlierDeviceModelUpdater.exe, and then click Start.

  5. The status message changes from Waiting to start to Running.

  6. When the update is complete, the status changes to Finished.

  7. New license(s) and an update log file are extracted in the folder.
    Note:
    The license(s) may vary.

  8. Click OK to close both updater windows.

  9. Open the Blueprint Administrator, and then click on the Update License button.

  10. Attach the log file modelupdate@pharos.com.csv to an e-mail, enter the Customer Name in the Subject field, and then send it to

    modelupdate@pharos.com

    .


    Note:
    This provides information on the license update results and may help in product improvement.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

LEGACY ID: SO8253

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