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Lexmark CX921

Lexmark CX921

Scan Center: Unable to Retrieve Home Directory Using Display Name

Affected Products:

Software / Solution: Scan Center

Multifunction: CX725, CX727, CX820, CX825, CX827, CX860, CX920, CX921, CX922, CX923, CX924, CX927, XC4150, XC4143, XC4153, XC6152, XC6153, XC8155, XC8160, XC8163, XC9225, XC9235, XC9245 and XC9255

Issue Description:

Authenticating to the printerusing Full Nameequivalentto the displayName in AD – fails to retrieve %homeDirectory%, which then prevents scanning to a network folder.

Normally, the userID or sAMACcountName value is used as the LDAP User ID attribute.


Version of Scan Center is available and allows an additional ' displayName' filter for entering a different value.

Contact Lexmark Technical Support and reference this KB Article SO8590 when requesting this version of Scan Center.


This original issue resulted from a Special Product Request ( SPR).


Scan Center needs the ability to specify the "LDAP User ID Attribute" like Scan to Network can. In Scan to Network, if you enter an "LDAP Path Attribute", it will bring up a new "LDAP User ID Attribute" field.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

  • Software / Solution


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