What you will see
When selecting Job Accounting, you see the Microsoft Error Reporting message, " There was a problem and Microsoft Word was closed. We Apologize for the inconvenience."
Affected products
- Lexmark X792 using the X790Series_Print_1.1.0_10.6orLater_forIntel.dmg driver package.
- Direct IP printing
- Mac OS X version 10.11.4
- MS Word 2016 or MS Excel 2016
Suggested remedy
An interim remedy is to download the CX85xdriver for Macintosh, and perform a manual installation of the CX85x driver for the XS798 printer.
NOTE: You will lose support for " A3" and " Tabloid" paper sizes and " Fold" options. An official X792 MFPdriver that fixes this issue will be available in late 2016.
Still need help?
If you need additional assistance, please close this window, go to your product's support page and locate
Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need to provide your printer model/machine type and serial number ( SN). Please be near the products described in this article to expedite the support process and reduce call-back situations.
LEGACY ID: SO7962