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Smart Card Authentication

Smart Card Authentication

Lexmark Smart Card Authenticator: Scan to Homedirectory is Not Working

Affected Products:

Solution: Smart Card Authentication

Multifunction: CX725, CX727, CX820, CX825, CX827, CX860, XC4143, XC4150, XC4153, XC6152, XC6153, XC8155, XC8160, XC8163

Issue Description:

You are not able to scan to the Home Directory when SCAC is installed on the device.


A PE-released version of firmware PP.022.076, or later,is known to address this issue.

Please contact Lexmark Technical Support and reference this article ID# SO7973 when inquiring about obtaining this firmware.


You may be asked to escalate this issue to confirm both causation and your printer's configuration settings.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

  • Name and version of the solution


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