Blank or white pages

Step 1

1. Check if the printer is using a genuine and supported Lexmark toner cartridge.

   Note:  If the cartridge is not supported, then install a supported one.



2. Print the document.

Is the printer printing blank or white pages?

Go to step 2.

The problem is solved.

Step 2

1. Remove the imaging unit.

   Warning—Potential Damage:  Do not expose the imaging unit to direct light. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.



2. Insert the imaging unit.



3. Print the document.

Is the printer printing blank or white pages?

Contact customer support.

The problem is solved.