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Lexmark MS531

Lexmark MS531

Printer error codes

Error codesError messageSolution

8.01

Close front door A.

Keep all doors closed unless performing maintenance.

9.00

Printer had to restart. Last job may be incomplete.

Touch Continue to clear the message and continue printing.

11.11, 11.21, 11.31, 11.41

Load <source/> with <type/> <size/>.

Open the indicated tray, and then load paper. For more information, see Loading trays.

11.12, 11.22, 11.32, 11.42

Load <source/> with <type/> <size/> <orientation/>.

11.91

Load multipurpose feeder with <type/> <size/>.

Open the multipurpose feeder, and then load paper. For more information, see Loading the multipurpose feeder.

11.92

Load multipurpose feeder with <type/> <size/> <orientation/>.

12.11, 12.21, 12.31, 12.41

Change <source/> to <type/> <size/>.

Open the indicated tray, remove paper, and then load the correct paper type and size. For more information, see Loading trays.

12.12, 12.22, 12.32, 12.42

Change <source/> to <type/> <size/> <orientation/>.

12.91

Change multipurpose feeder to <type/> <size/>.

Remove paper, and then load the correct paper type and size. For more information, see Loading the multipurpose feeder.

12.92

Change multipurpose feeder to <type/> <size/> <orientation/>.

29.08

Remove packing material.

  1. Open door A.

  2. Remove the toner cartridge.

  3. Remove the imaging unit.

  4. Remove the packing material.

    Warning—Potential Damage:  Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

    Warning—Potential Damage:  Do not touch the shiny photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.

  5. Insert the imaging unit.

  6. Insert the toner cartridge.

  7. Close door A.

  8. Remove all trays, and then remove all packing materials.

  9. Insert all trays.

31.40z

Reinstall missing or unresponsive cartridge.

  1. Open door A.

  2. Remove the toner cartridge.

  3. Insert the toner cartridge.

  4. Close door A.

31.60z

Reinstall missing or unresponsive imaging unit.

  1. Open door A.

  2. Remove the toner cartridge.

  3. Remove the imaging unit.

    Warning—Potential Damage:  Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

    Warning—Potential Damage:  Do not touch the shiny photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.

  4. Insert the imaging unit.

  5. Insert the toner cartridge.

  6. Close door A.

32.40z

Replace unsupported cartridge.

See Replacing the toner cartridge.

33.40

Non-Lexmark cartridge, see User's Guide.

See Non‑Lexmark supply.

37.1

Insufficient memory to collate job.

Try one or more of the following:

  • Touch Continue to print the part of the job that is stored and to begin collating the rest of the print job.
  • Cancel the current print job.

37.3

Insufficient memory, some held jobs were deleted.

Touch Continue to clear the message and continue printing.

38.1

Memory full.

Try one or more of the following:

  • Touch Cancel job to clear the message.
  • Print the document in several parts, or send it to another printer.
  • Install more printer memory.

39.1

Complex page, some data may not have printed.

Try one or more of the following:

  • Touch Continue to clear the message and continue printing.
  • Cancel the current print job.
  • Install more printer memory.
  • Reduce the complexity and size of the print job before sending it to print again.
    • Reduce the number of pages in the print job.
    • Reduce the number and size of any downloaded fonts.
    • Delete any unnecessary fonts or macros from the print job.
    • Reduce the number of graphics in the print job.

42.yy

Replace cartridge, printer region mismatch.

See Replace cartridge, printer region mismatch.

43.40z

Reinstall cartridge.

See Replacing the toner cartridge.

44.40

Replace black cartridge, printer mismatch.

See Replace cartridge, printer region mismatch.

55.1

Error reading USB drive. Remove USB.

Remove the flash drive to continue.

55.2

Error reading USB hub. Remove hub.

Remove the USB hub to continue.

58

Too many trays attached. Only <x/> tray/s can be supported.

  1. Turn off the printer, and then unplug the power cord from the electrical outlet.

  2. Remove one or more trays.

  3. Connect the power cord to the electrical outlet, and then turn on the printer.

  4. CAUTION—SHOCK HAZARD:  To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

59

Incompatible tray [x].

  1. Turn off the printer, and then unplug the power cord from the electrical outlet.

  2. Remove the indicated tray.

  3. Connect the power cord to the electrical outlet, and then turn on the printer.

  4. CAUTION—SHOCK HAZARD:  To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

61

Remove defective disk.

Replace the defective storage drive.

62

Disk full.

Try one or more of the following:

  • Touch Continue to clear the message.
  • Delete fonts, macros, and other data stored in the printer hard disk.
  • Install a printer hard disk.

63

Format disk.

Formatting now wipes all information from the storage drive.

    To format the storage drive later, do the following:

  1. From the home screen, touch Settings > Device > Maintenance > Out of Service Erase.

  2. Touch Erase Intelligent Storage Drive, and then touch ERASE.

71.4

Incorrect printer time.

To set the correct printer time, do the following:

  1. Touch Settings > Device > Preferences.

  2. Touch Date and Time, and then set the correct time.

80.01, 80.03, 80.09

Maintenance kit nearly low.

Touch Continue to clear the message.

80.11, 80.13, 80.19

Maintenance kit low.

80.21, 80.23, 80.29

Maintenance kit very low.

84, 84.01, 84.02, 84.03, 84.09

Imaging unit nearly low.

Touch Continue to clear the message.

84.11, 84.12, 84.13, 84.19

Imaging unit low.

84.21, 84.22, 84.23, 84.29

Imaging unit very low.

84.31, 84.32, 84.33

Replace imaging unit, recommended life exceeded.

See Replacing the imaging unit.

84.41, 84.42, 84.43

Replace imaging unit to resume printing.

88.00, 88.08, 88.09

Cartridge nearly low.

Touch Continue to clear the message.

88.10, 88.18, 88.19

Cartridge low.

88.20, 88.28, 88.29

Cartridge very low.

88.30, 88.38

Replace cartridge, <num/> estimated pages remain.

See Replacing the toner cartridge.

88.30, 88.38

Replace cartridge.

88.40, 88.48

Replace cartridge, 0 pages remain.

200.03

Paper jam, [jam header]. [xxx.yy]

See Paper jam in the multipurpose feeder.

200.04, 200.05, 200.14, 200.24, 200.25, 200.34, 200.35, 200.44, 200.45, 202.05, 202.15, 202.25, 202.35, 202.45, 230.03, 230.13, 230.23, 230.33, 230.43

Paper jam, [jam header]. [xxx.yy]

See Paper jam in door B.

200.12, 200.15, 200.22, 200.32, 200.33, 200.42, 200.91, 202.03, 200.13, 202.33, 202.43, 202.93

Paper jam, [jam header]. [xxx.yy]

See Paper jam in door A.

200.13, 200.23, 200.33, 200.43, 241.86

Paper jam, [jam header]. [xxx.yy]

See Paper jam in trays.

230.15, 230.25, 230.33, 230.45, 232.13, 232.23, 232.33, 232.43, 232.53, 232.93

Paper jam, [jam header]. [xxx.yy]

See Paper jam in the duplex unit.

24x.x6, 24x.8y, 602.x9 66x.x3, 66x.8y

Paper loading error, [jam header]. [xxx.yy]

See Paper jam in trays.

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